System Updates

A new feature designed to simplify the booking process for your guests. Our latest update introduces a “BookingID” merge tag to the Rich Messages for the Customer Intranet. This addition allows guests to directly add items to their existing bookings with ease. For example, guests who have made accommodation bookings can click on a merge tag-enabled link from their Customer Intranet page. This link directs them to the guest service booking page, where they can effortlessly add services or additional items to their reservation package. For detailed setup instructions, please contact us. We’re here to assist you in making the most of this new functionality.

As you may know, RB offers a POS for customer-facing sales. Our POS provides a quick and easy way to sell non-accommodation products and services. It’s integrated with Square Terminal for payments, and Epson thermal printers for receipts and tickets. Two exciting new POS features were released! New Room Charge Functionality In addition to charging by credit card etc, now PMS users are able to room charge. Rooms that are checked-in can be selected for charging. Guest name(s) are displayed to help ensure the right room is charged. POS-only User Role It’s possible to provide a user with access only to POS (no access to other parts of the system). This can be appropriate in situations such as a hotel restaurant that’s operated by an external contractor. Our POS allows them to room charge, while avoiding access to any PMS functions. As well as limiting a user to POS, it’s…

Flywire is now supported by RoomBoss Widget Payments, making it quick & easy for guests to make international payments—without ever leaving the booking engine. Once enabled and a booking is made, Book and Pay guests are immediately presented with a “Pay Now” button, allowing them to choose from a variety of payment methods (including card and bank-transfer) via the Flywire checkout screen. As with all Flywire payments, Card Tokenisation is also supported, allowing you to securely authorise payment methods for future use when the Save Customer & Card setting is enabled. Widget Payments are available for Accommodation Booking Engines using Flywire and Stripe—contact us at [email protected] for more information, or for assistance getting started.

The new “Staying” column on our PMS Room Status page allows users to quickly see whether a room is occupied or vacant at a glance. The “Staying” column also provides detailed information about the current or upcoming booking for each room, including the booking ID, check-in and check-out dates, and the current check-in status. This feature is designed to assist accommodation staff in making informed decisions about accepting walk-in guests, thereby improving efficiency and enhancing the guest experience.

We are excited to introduce a new filter option for the Front Desk HQ designed to streamline the check-in process and enhance efficiency. In addition to the existing search options—Booking ID, Guest Name, Agent Name, and Room Number—the front desk team can now utilize a Custom ID to locate bookings more effectively.

It is now possible for the account Admin User and users who have been granted the new Rate Restrictions Override role to select any rate plan on a booking—even when restrictions such as minimum days to check-in are not met. For these users, the system will now show all rate plans, regardless of restrictions, when: Selecting rate plans when making or editing bookings Viewing rate plans on the Search & Quote page Viewing rate plans on the Price Calculator page To grant users this role, navigate to the Users page, edit the user you wish to update, and add the Rate Restrictions Override role.

Two exciting new ECS features providing enhanced control of vendor & product settings were released this week! Hide Product Options from Agents & Direct Customers Accessible by editing a product on the Product Details screen, the new setting allows you to designate specific Product Options as “Hidden”. When checked, the product option will be visible only for bookings made inside your account, and will not show to agents or direct customers. Per-Vendor Invoice Strategies Where previously all ECS/SSMS vendors within an account shared a single set of rules, users are are now able to define Invoice Strategies on a per-vendor basis, allowing fine-grained control of Invoice & Cancellation Policies between vendors. To use a new strategy for an ECS/SSMS vendor, simply create a strategy via Invoicing & Cancellation Strategy, then navigate to the Policy tab in the Product Details page. Select the newly created strategy in the Override Invoicing &…

Two new reporting tabs have been added to Booking Statistics Report II, providing additional insight into active bookings falling within a specified period. Resource Totals View sales volume and revenue by resource—such as individual Room (PMS) or Ski Instructor (SSMS). Vendor by Date View a breakdown of daily items sold, pax, and revenue by vendor. Further improvements include the addition of vendor columns added to Category, Product, and Resource tables, and other quality-of-life tweaks to both the report and excel downloads. To access the newly updated Booking Statistics Report II, click here.

This week saw the release of some exciting new features for RoomBoss Trust: Automatically Distribute Journal Entries Across Multiple Ownerships It is now possible to automatically distribute credits / debits across all the units in a Vendor, Room Type or a Pool, from a single entry in the upload. Distribution can be equal across all ownerships, or set in the system based on entitlements. Find out more about Journal Entry Uploads here. Indicate Owner Bookings On Future Booked Dates You are now able to set a colour and text to indicate which bookings are for owner booking segments in the future held dates area, allowing viewers to easily distinguish between Owner stays and standard bookings. Forecast Future Manager And Owner Revenue The new Journal Entries Report (Forecast) generates journal entries based on bookings checking out for a selected period and trust contract mappings. This feature can be used for projection…

This week sees the release of the newly upgraded Price Adjustment and Commission Adjustment pages, available for all Non-Accommodation vendors. Price Adjustment is used to manage context-dependent price changes, such as temporary specials; tweaking prices for short or long duration services; or applying fixed amounts to a service to cover delivery or other costs. Commission Adjustment can be used to view and manage Agent Commission adjustments, enabling you to apply percentage changes depending on the agent, service, booking date or delivery period. Both pages feature a variety of improvements, including: A new modern, mobile-friendly UI Powerful new filters allowing you to quickly locate adjustments based on Name, Services Covered, Booking Source, Discount Code, and adjustment date. UX enhancements like the time-saving Bulk Delete feature, allowing deletion of multiple adjustments at once. More information about Price Adjustments can be found on our Help Site.