We’d like to give a huge RoomBoss welcome to James; a hybrid support & development specialist with a unique blend of skills and a peerless “can-do” attitude!

Originally from Scotland, James not only boasts an extensive knowledge of the area, but also a deep understanding of the industry landscape after years of local experience.

In the office, James’ skillset adds a dynamic element to our team, seamlessly transitioning between providing exceptional support & assistance to clients and users, whilst contributing to our systems and services through technical enhancements.

On the slopes, James is a fierce snowboarder who is often found seeking out the deepest powder and greatest turns on the mountain.

Having already seen the positive impact that his skillset, work ethic, and passion for snowsports has brought to our growing team, we look forward to conquering both challenges and the powder-covered peaks together.

Welcome aboard, James!

Our upgraded filters allow users of your accommodation booking engine to refine their search results by a variety of criteria, including price per person / stay, number of bedrooms, and the types of meals included.

Filters can be used in real-time to narrow-down property options, and to display only matching room types and rate plans; empowering prospective guests to effortlessly find stays that meet their needs.

Introducing an exciting addition to our Trust Accounting module that empowers you to exercise greater control over housekeeping charges. Now you have the flexibility to set specific housekeeping charges for each night of the stay directly within the system. This means you can automatically charge fees, for example for guest consumable items, to a designated account. A more tailored and efficient method for your team to manage housekeeping costs.

In addition, we developed a feature to model trust accounting charges, such as daily breakfast revenues to pass to management, based on the age category of guests. Previously charges were based on the number of guests, whereas now you can specify different charges for adults, children and infants.

Stripe users are now able to take advantage of support for a variety of new payment methods, including Google Pay, WeChat Pay and Konbini payments.

To give your guests even more ways to pay, follow the steps on our help site then enable your preferred payment options directly from the Stripe Dashboard.

Guest services items can now be defined as including meals via the Meals Included product option. Once selected, meals which are part of guest service products sold will be reflected in meals reports.

For more information, visit our help site page on Meals Reporting for Guest Service Items.

We have implemented an exciting update in the Payment Report Excel download for our TRUST accounting module. We have now included an additional column that indicates whether the payment’s package has been successfully transferred to TRUST. This enhancement aims to provide greater transparency and clarity regarding the status of payments within the TRUST accounting system.

We hope this improvement will streamline your workflow and enhance your overall experience with our platform.

We’ve upgraded view options that make toggling the view format of the Allocation Table easier. With just a click switch between the booking ID view and guest name view. Each booking will be highlighted with distinctive colors to suit your guest segments. This intuitive feature ensures that you can navigate and organize your bookings more efficiently. 

In addition to being able to securely tokenize cards via the online booking engine, PMS users can now also do so as part of the check-in process. The underlying tokenization is provided by Stripe or Flywire. Tokenize at check-in and easily charge cards at a later date — from RoomBoss or your payment gateway.